Shipping policy
SHIPPING POLICY
Thank you for shopping with Noddi, operated by NESTEMCO LLC.
This Shipping Policy explains how orders are processed, estimated delivery times, shipping costs, tracking, customs, delays, lost packages, damaged orders, and other important information related to delivery.
1. ORDER PROCESSING
Orders are generally processed within:
1–3 business days
Processing time begins after your order has been successfully placed and payment has been confirmed.
Business days generally do not include Saturdays, Sundays, or public holidays.
Processing time is separate from the estimated shipping time.
Once your order has been processed and handed over to the carrier, the delivery period begins.
2. ESTIMATED DELIVERY TIME
After processing, our estimated delivery time is generally:
10–23 business days
Therefore, the estimated order timeline is:
Processing: 1–3 business days
Estimated delivery after processing: 10–23 business days
Delivery times are estimates and may vary depending on:
- Destination
- Carrier
- Customs procedures
- Local delivery conditions
- Public holidays
- High-volume periods
- Weather
- Transportation disruptions
- Events outside our reasonable control
Unless expressly stated otherwise, delivery dates are not guaranteed.
The same general delivery framework was used in your previous store policy. Markdown pegado
3. SHIPPING COSTS
Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.
Noddi may offer shipping promotions such as:
- Free shipping
- Free shipping on selected orders
- Free shipping on qualifying bundles
- Minimum-spend free shipping
- Limited-time shipping promotions
The shipping terms displayed at checkout at the time of purchase will apply to your order.
4. ORDER TRACKING
When tracking is available, you will receive tracking information after your order has shipped.
Tracking information may take several days to update after you receive your shipping confirmation.
In some cases, international shipments may pass through multiple logistics providers before reaching the final destination.
Temporary gaps in tracking updates do not necessarily mean that the package has stopped moving.
5. MULTIPLE-ITEM ORDERS
When possible, products purchased in the same order will be shipped together.
However, some orders may be divided into multiple packages because of:
- Fulfillment availability
- Product location
- Carrier requirements
- Inventory availability
- Logistics conditions
If your order is split into multiple shipments:
- Packages may arrive on different days.
- You may receive more than one tracking number.
- You will not be charged additional shipping solely because we split the shipment.
6. CUSTOMS, TAXES & IMPORT CHARGES
International orders may be subject to:
- Customs inspections
- Import duties
- VAT
- Local taxes
- Brokerage fees
- Administrative charges
Where applicable, certain taxes or charges may be collected during checkout.
Other charges may be imposed by local customs authorities, carriers, or government agencies.
Noddi does not control charges imposed directly by customs authorities.
Customers are responsible for import-related charges where required by applicable law and where those charges were not already collected during checkout.
Customs procedures may occasionally cause delays.
7. SHIPPING DELAYS
Although we work to deliver orders within the estimated timeframe, occasional delays may occur.
Possible causes include:
- Customs clearance
- Carrier delays
- Weather conditions
- Public holidays
- High order volumes
- Transportation disruptions
- Local delivery conditions
- Events outside our reasonable control
If your order experiences a significant delay, please contact:
We will help review the available tracking information and determine the appropriate next steps.
8. LOST PACKAGES
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us.
Before contacting us, we recommend:
- Checking your tracking information.
- Confirming that the shipping address provided was correct.
- Checking with members of your household.
- Checking building reception, mailrooms, or nearby delivery locations.
- Reviewing any notices provided by the carrier.
If a shipment is confirmed lost in transit, we will provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances, this may include:
- Replacement
- Reshipment
- Refund
The prior shipping framework similarly provided replacement, reshipment, or refund where a shipment was confirmed lost. Markdown pegado
9. ORDERS MARKED AS DELIVERED
If tracking shows that your order has been delivered but you cannot locate it, please check:
- Around the delivery location
- With household members
- With neighbors where appropriate
- Building reception or management
- Mailrooms
- Parcel lockers
- Safe-drop locations
- Any delivery notices provided by the carrier
If you still cannot locate the package, contact:
We will assist in reviewing the available delivery information.
A delivery scan alone does not prevent us from reviewing a legitimate delivery issue.
10. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your product arrives:
- Damaged
- Defective
- Broken
- Incorrect
- Missing essential components
please contact:
Include:
- Your order number
- A description of the problem
- Photos or videos when reasonably necessary
Eligible claims will be handled according to our Return & Refund Policy.
Depending on the circumstances, the appropriate remedy may include:
- Replacement
- Reshipment
- Refund
- Other appropriate remedy
11. INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please verify:
- Full name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Telephone number where required
If you notice an error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to correct the information before fulfillment begins.
However, address changes cannot always be guaranteed once an order has been processed or shipped.
12. ADDRESS CHANGES AFTER SHIPPING
Once a package has been shipped, Noddi may not be able to change its delivery address.
Any request to redirect a shipment may depend on:
- The carrier
- The delivery stage
- Local carrier policies
- Availability of address-change services
Additional carrier charges may apply where permitted.
We recommend carefully reviewing your shipping details before completing checkout.
13. REFUSED OR UNCLAIMED PACKAGES
If a package is voluntarily refused or is not collected by the customer, it may be returned to the sender or fulfillment facility.
Where permitted by law, reasonable costs associated with:
- Return shipping
- Carrier fees
- Handling
- Unclaimed packages
may be deducted from an applicable refund.
This does not limit any mandatory consumer rights.
14. ORDER CANCELLATIONS
If you wish to cancel an order, contact:
as soon as possible.
We will make reasonable efforts to cancel the order before fulfillment begins.
Once an order has been:
- Processed
- Prepared for shipment
- Transferred to a fulfillment provider
- Shipped
cancellation may no longer be possible.
If your order has already shipped, our Return & Refund Policy will apply.
15. RISK DURING TRANSIT
Where required by applicable consumer protection law, Noddi remains responsible for the risk of loss or damage until the order has been delivered to the customer or an authorized recipient.
The use of third-party carriers, logistics companies, or fulfillment providers does not remove any responsibility that legally belongs to NESTEMCO LLC as the seller.
16. RETURNS
Noddi offers a:
90-Day Money-Back Guarantee
subject to our Return & Refund Policy.
Customers must contact us before sending any product back.
The appropriate return instructions and return address will be provided after your return request has been reviewed.
Do not send returns directly to our business address unless specifically instructed by our customer support team.
This keeps the shipping policy consistent with the return process you already established for Noddi.
17. RETURN SHIPPING
For standard returns under our 90-Day Money-Back Guarantee where the customer simply changes their mind or decides that Noddi is not right for them:
The customer is responsible for return shipping costs.
For eligible claims involving:
- Damaged items
- Defective items
- Incorrect products
- Missing essential components
- Fulfillment errors attributable to us
Noddi will provide the appropriate return instructions and, when a return is necessary, cover reasonable return shipping costs where applicable.
Please review our Return & Refund Policy for complete details.
18. DELIVERY TIME DISCLAIMER
All delivery times displayed on our website are estimates unless expressly identified as guaranteed.
Actual delivery times may vary because of:
- Destination
- Carrier conditions
- Customs
- Local delivery networks
- Weather
- Public holidays
- Logistics disruptions
- Circumstances outside our reasonable control
Nothing in this Shipping Policy limits statutory rights relating to late or failed delivery.
19. HIGH-VOLUME PERIODS
During periods of unusually high demand, such as:
- Holiday seasons
- Product launches
- Major promotions
- Black Friday
- Cyber Monday
- Limited-time sales
processing or shipping may occasionally take longer than usual.
We will make reasonable efforts to fulfill orders as quickly as possible.
20. SHIPPING PROMOTIONS
From time to time, Noddi may offer promotional shipping benefits.
Examples may include:
- Free worldwide shipping
- Free shipping during promotional periods
- Free shipping with selected purchases
- Free shipping on bundles
Eligibility requirements will be displayed on the website or during checkout.
Shipping promotions do not alter the estimated delivery timeframe unless expressly stated otherwise.
21. TRACKING INFORMATION
Tracking information is provided for convenience and may occasionally:
- Update late
- Skip intermediate scans
- Display limited information while in transit
- Change carriers during international transportation
The most recent tracking information available from the applicable logistics provider should generally be used to determine shipment status.
If your tracking has not updated for an extended period, contact:
22. FORCE MAJEURE & EVENTS OUTSIDE OUR CONTROL
Noddi will make reasonable efforts to fulfill and deliver orders as expected.
However, shipping may be affected by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Transportation interruptions
- Government restrictions
- Customs disruptions
- Carrier emergencies
- Labor interruptions
- Public health emergencies
- Other significant logistical disruptions
Where required by applicable law, we will continue to respect customers' mandatory rights even when such events occur.
23. CONSUMER RIGHTS
Noddi sells products to customers in multiple jurisdictions.
Depending on your location, you may have mandatory rights concerning:
- Delivery
- Late delivery
- Failed delivery
- Lost products
- Damaged products
- Cancellation
- Refunds
- Product conformity
Nothing in this Shipping Policy is intended to exclude or reduce rights that cannot legally be waived.
Where mandatory consumer law provides greater protection than this policy, those rights will apply.
24. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect:
- Changes to our logistics
- Changes to fulfillment providers
- Changes to delivery services
- Changes to our business
- Legal or regulatory requirements
The most current version will be available on this page with the updated revision date.
25. CONTACT INFORMATION
For questions regarding:
- Shipping
- Tracking
- Delivery delays
- Lost packages
- Damaged orders
- Address corrections
please contact:
Noddi
Operated by NESTEMCO LLC
Email: noddiuscom@hotmail.com
Business Address:
1209 Mountain Road Pl NE
STE N
Albuquerque, NM 87110
United States
Important
Please do not send returns directly to this business address unless specifically instructed by our customer support team.
The appropriate return address will be provided after your return request has been reviewed and approved.