RETURN & REFUND POLICY

Thank you for shopping with Noddi, operated by NESTEMCO LLC.

We want you to feel confident when purchasing from us. This Return & Refund Policy explains our 90-Day Money-Back Guarantee, return eligibility, damaged or defective products, exchanges, cancellations, refund processing, and other important information regarding your purchase.

1. 90-DAY NODDI GUARANTEE

Noddi offers a 90-Day Money-Back Guarantee.

You have 90 days from the date your order is delivered to request a return if you are not satisfied with your purchase.

You may try and use your Noddi product during this period. However, returned products must not show damage caused by misuse, abuse, neglect, unauthorized modifications, or improper handling.

To request a return, contact us at:

noddiuscom@hotmail.com

Please contact us before sending your product back.

Returns sent without prior authorization may experience delays or may not be processed correctly.

2. RETURN ELIGIBILITY

To qualify for a return under our 90-Day Guarantee:

• The return request must be submitted within 90 days of delivery.
• The product may have been reasonably tested or used.
• The product must not have been intentionally damaged or misused.
• The product should be returned with its original components and accessories when reasonably possible.
• You must provide your order number or other information that allows us to locate your purchase.
• The return must be sent to the return address provided by our customer support team.

Normal testing of the product does not automatically make it ineligible for return.

3. HOW TO START A RETURN

To begin a return, contact:

Email: noddiuscom@hotmail.com

Please include:

• Your full name
• Your order number
• The email address used for the purchase
• The reason for your return
• Photos or videos when reasonably necessary to evaluate a product issue

Once your request has been reviewed, we will provide you with the appropriate return instructions and, when applicable, the correct return address.

Do not send returns directly to our business address unless our customer support team specifically instructs you to do so.

4. CHANGE-OF-MIND RETURNS

If you decide that Noddi is simply not right for you, you may request a return within the 90-day guarantee period.

For returns that are not related to a damaged, defective, incorrect, or otherwise faulty product:

• The customer is responsible for return shipping costs.
• Return shipping costs are not reimbursed.
• We recommend using a trackable shipping method.
• The product remains the customer's responsibility until it reaches the designated return location.

This does not affect any mandatory consumer rights that may apply in your jurisdiction.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

Contact us as soon as possible if your product arrives:

• Damaged
• Defective
• Broken
• Incorrect
• Missing essential components
• Materially different from what was ordered

Please contact:

noddiuscom@hotmail.com

Include:

• Your order number
• A description of the issue
• Photos or videos when reasonably necessary

For eligible claims involving an error attributable to Noddi, our fulfillment partners, or the product itself, we will provide an appropriate solution.

Depending on the circumstances, this may include:

• Replacement
• Reshipment
• Refund
• Other appropriate remedy

Where a physical return is required because the product arrived damaged, defective, or incorrect, Noddi will cover reasonable return shipping costs or provide appropriate return instructions.

This follows the same claim structure used in the previous store policy, which requested the order number, an explanation of the issue, and supporting photos or videos when reasonably necessary. Markdown pegado

6. RETURN SHIPPING COSTS

For standard returns made under the 90-Day Money-Back Guarantee because you changed your mind or are not satisfied with the product:

The customer is responsible for the cost of returning the product.

For eligible returns involving:

• Damaged products
• Defective products
• Incorrect products
• Missing essential components
• Errors caused by us

Noddi will provide the appropriate remedy and, where a return is required, will cover reasonable return shipping costs or provide return instructions.

7. ORIGINAL SHIPPING CHARGES

Original shipping charges, if any, are generally non-refundable when a customer returns a product because of a change of mind or personal preference.

However, if the return results from an error attributable to Noddi, such as:

• An incorrect item
• A defective product
• A damaged product
• A fulfillment error

applicable shipping charges may also be refunded where appropriate.

This does not limit any mandatory rights available under applicable consumer law.

8. REFUNDS

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed within:

5–10 business days

Refunds will normally be issued to the original payment method used for the purchase.

After we issue the refund, your bank, card issuer, payment provider, or financial institution may require additional processing time before the funds appear in your account.

Noddi does not control processing times imposed by banks or payment providers.

9. PARTIAL REFUNDS

In certain circumstances, a partial refund may be appropriate where permitted by law.

Examples may include products returned with:

• Damage caused by the customer
• Missing components
• Missing accessories
• Significant deterioration beyond reasonable testing
• Alterations or unauthorized modifications

Any deduction will be reasonable and based on the circumstances of the return.

We will not use this provision to reduce rights that cannot legally be waived.

10. EXCHANGES

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund when appropriate.

If you simply want a different product or variation, please contact us.

Depending on availability and fulfillment status, the most efficient solution may be to:

1. Return the original item according to this policy.
2. Receive the applicable refund.
3. Place a new order.

Contact us at noddiuscom@hotmail.com before returning any item.

11. ORDER CANCELLATIONS

If you wish to cancel or modify an order, contact:

noddiuscom@hotmail.com

as soon as possible.

We will make reasonable efforts to cancel or modify the order before fulfillment begins.

However, once an order has been:

• Processed
• Prepared for shipment
• Transferred to a fulfillment provider
• Shipped

we may no longer be able to cancel or modify it.

If the order has already shipped, you may request a return after delivery in accordance with this Return & Refund Policy.

This is consistent with the cancellation approach used in the previous policy: cancellation is attempted before fulfillment, but cannot be guaranteed once processing or shipment has begun. Markdown pegado

12. REFUSED OR UNCLAIMED PACKAGES

If a customer voluntarily refuses delivery or fails to collect a package, the shipment may be returned to the sender or fulfillment facility.

Where permitted by law, reasonable costs associated with:

• Return transportation
• Carrier charges
• Handling
• Unclaimed packages

may be deducted from an applicable refund.

This does not limit mandatory consumer rights.

13. RETURN ADDRESS

Noddi works with fulfillment and logistics partners, which means the appropriate return location may vary depending on the order.

For this reason, customers must contact us before returning a product.

Once your return request has been reviewed, we will provide the correct return address and instructions.

Please do not send returns to our business address unless specifically instructed by our customer support team.

Sending a product to an unauthorized address may result in delays and may prevent us from locating or processing the return.

14. RETURN PACKAGING

When returning your Noddi product, please package it carefully to reduce the risk of damage during transportation.

Where reasonably possible, include:

• The Noddi LED Cap
• Charging cable
• User guide
• Included accessories
• Original packaging, if still available

Lack of original packaging alone will not automatically invalidate an otherwise eligible return unless required by applicable law or necessary because of the specific circumstances of the product.

15. PRODUCTS DAMAGED BY MISUSE

Our 90-Day Money-Back Guarantee does not cover damage caused by:

• Intentional damage
• Improper use
• Unauthorized modifications
• Excessive physical damage
• Negligence
• Improper charging practices
• Exposure to conditions inconsistent with normal product use

This limitation does not apply to manufacturing defects or other issues for which Noddi is legally responsible.

16. REFUNDS FOR LOST ORDERS

If tracking indicates that your order has been lost in transit, please contact us at:

noddiuscom@hotmail.com

We will review the shipment status.

If the shipment is confirmed lost, an appropriate remedy may include:

• Reshipment
• Replacement
• Refund

depending on the circumstances.

17. ORDERS MARKED AS DELIVERED

If your tracking information shows that your package was delivered but you cannot locate it, please first check:

• Around the delivery location
• With members of your household
• With neighbors where appropriate
• Building reception or management
• Mailrooms
• Safe-drop locations
• Any notices left by the carrier

If you still cannot locate the package, contact us at:

noddiuscom@hotmail.com

We will help review the available delivery information and determine the appropriate next steps.

18. PROMOTIONAL PRODUCTS & DISCOUNTS

Products purchased using a:

• Discount code
• Sitewide promotion
• Launch discount
• Bundle offer
• Limited-time sale

remain eligible for our 90-Day Money-Back Guarantee unless different terms were clearly communicated before purchase.

When an eligible promotional order is refunded, the refund will generally be based on the actual amount paid, rather than the product's regular retail price.

19. BUNDLES

If a discount was based on purchasing multiple products together, returning only part of the bundle may affect the discount originally applied.

Where permitted by law, any refund may be recalculated based on the products retained by the customer and the terms of the original promotion.

Any such adjustment will be clearly explained.

20. PAYMENT DISPUTES & CHARGEBACKS

If you experience an issue with an order, we encourage you to contact us first at:

noddiuscom@hotmail.com

We will make reasonable efforts to resolve legitimate concerns regarding:

• Returns
• Refunds
• Damaged products
• Missing products
• Delivery problems

Nothing in this section prevents a customer from exercising any lawful rights available through their payment provider or applicable law.

21. CONSUMER RIGHTS

Noddi sells products to customers in multiple jurisdictions.

Depending on where you live, you may have mandatory rights relating to:

• Returns
• Refunds
• Cancellation
• Withdrawal
• Delivery
• Product conformity
• Repairs
• Replacements
• Legal guarantees

Our 90-Day Noddi Guarantee is offered in addition to mandatory consumer rights and is not intended to replace or reduce them.

If applicable consumer law provides greater protection than this policy, those mandatory rights will continue to apply.

The prior store framework similarly made clear that store policies should not exclude statutory rights related to refunds, returns, replacements, or product conformity. Markdown pegado

22. CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time to reflect:

• Changes to our business
• Operational changes
• Fulfillment changes
• Legal or regulatory requirements
• Changes to our products or services

The version that applies to your purchase will be subject to applicable law and the terms made available at the relevant time.

23. CONTACT INFORMATION

For questions regarding returns, refunds, cancellations, damaged products, defective products, or your 90-Day Noddi Guarantee, contact:

Noddi
Operated by NESTEMCO LLC

Email: noddiuscom@hotmail.com

Business Address:
1209 Mountain Road Pl NE
STE N
Albuquerque, NM 87110
United States

Important:

Please do not send returns directly to this business address unless our customer support team specifically instructs you to do so.

The appropriate return address will be provided after your return request has been reviewed and approved.